Shipping policy

Shipping Policy

We can't wait for your Keeni order to arrive! Please review our shipping information below before placing your order. 

Order Processing

Orders are typically processed and shipped within 1-3 business days. 

Business days are Monday through Friday and exclude holidays.

During new collection launches, sales, holidays, or other high-volume periods, processing may take a little longer. We appreciate your patience while we carefully prepare your order. 

Shipping Rates

Shipping rates are calculated and displayed at checkout based on the shipping option selected. 

Any estimated delivery date shown at checkout includes an estimate from the shipping carrier and is not a guaranteed delivery date. 

Tracking Your Order

Once your order ships, you'll receive a shipping confirmation with tracking information at the email address provided during checkout. 

Please allow time for the carrier to update your tracking information after your package has been accepted. 

Shipping Delays

Once a package has been transferred to the shipping carrier, delivery times are outside of Keeni Clothing Co.'s direct control. 

Weather, holidays, carrier delays, and other circumstances may occasionally affect delivery. 

Although rare, if your package appears significantly delayed or lost, please email us and we'll be happy to help you determine the appropriate next steps with the carrier.

Incorrect Shipping Addresses

Please be sure to double-check the the shipping address you entered is correct prior to completing your order. 

Customers are responsible for providing a complete and accurate shipping address at checkout 

If you notice an error after placing your order, email us as soon as you notice. We will do our best to update the address if your order has not yet shipped, but we cannot guarantee changes once processing has begun. 

Additional shipping charges resulting from and incorrect or incomplete adress may be the customer's responsibility. 

Lost. Stolen, or Damaged Packages

If your tracking information shows your package as delivered but you cannot locate it, please check around your property with household members or neighbors before contacting the shipping carrier. 

If your package arrives damaged, please email us promptly and include your order number and photos of the package and damaged merchandise so we can help. 

Keeni Clothing Co, is not responsible for packages lost or stolen after confirmed delivery. However, we're always happy to help you determine the appropriate next steps with the shipping carrier. 

Local Pickup/Delivery

When Local pick up or delivery is available at checkout, you'll receive a notification once your order is ready. 

Please wait until you received your Ready for Pickup/Delivery notification before arriving to collect your order. 

Orders selected for Local Pickup/Delivery will not be shipped unless separate shipping arrangements and applicable shipping changes are completed. 

Questions?

Have a question about your order? Please email Keeni Clothing Co. through the contact information provided on our website.

Thank you for shopping small and supporting Keeni Clothing Co.