Refund policy
Returns + Exchanges
We home that you love everything you order from Keeni Clothing Co. We understand though, that sometimes the fit isn't quite right or an item just doesn't work out. We've made our return process simple so you can shop with confidence.
Returns:
Eligible items may be returned within 30 days of delivery for Store credit.
To be eligible for a return, merchandise must be:
- Unworn and unwashed
- Free of stains, make up, deodorant, pet hairs, odors of any kind or any other signs of wear.
- Returned with all original tags attached
- In its original condition.
Items that do not meet these requirements may not be accepted.
Store Credit
Approved returns will be issued as Keeni Clothing Co. store credit. for the purchase price of the returned merchandise.
Original Shipping charges are non-refundable.
Store credit does not expire and can be used towards something you love in the future.
Exchanges
Need a different size?
Because we are a small boutique and quantities may be limited, we cannot guarantee that another size will be available. But we will do our best to accommodate an exchange when stock is available.
Please contact us as soon as possible to see if your preferred size is available for exchange and we will be happy to help.
If it is no longer available in your size and we are unable to find a suitable exchange the original payment will be refunded with the exemption of the original shipping charges.
Final Sale Items
The following items are final sale and cannot be refunded or exchanged:
- Clearance Merchandise
- Items marked as final sale
- Gift Cards
- Seasonal or promotional items specifically marked as final sale
- items sold on a story sale
Items purchased using a promotional discount are still eligible for return unless the were specifically marked Final Sale at time of purchase.
Return Shipping
Customers are responsible for return shipping costs unless an item arrived damaged defective, or incorrect and pictures have been emailed to us within 72hr of recieving their package.
We recommend using a trackable shipping method when sending your return. Keeni Clothing Co, is not responsible for return packages that are lost or damaged in transit.
Damaged or Incorrect Items
Something isn't right? Please let us know!
If your order arrives damaged, defective or you have received the wrong item email us within 72 hours of delivery and include your order number with photos of the specific issue.
We will work with you to make it right.
How to Start a Return
To request a return, email Keeni Clothing Co. with your:
Order number
Item(s) you'd like to return
Reason for the return
Once your return is approved, we'll provide instructions for sending your item back.
Please do not send merchandise back before receiving return confirmation and instructions.
A Note From Keeni
As a small business, every order genuinely matters to us. Our goal is to help you find pieces that feel effortless, comfortable, and put together- pieces you'll actually be excited to wear.
Thank you for shopping small and being a part of the Keeni Community.
Keeni Clothing Co. reserves the right to refuse returns that do not meet the requirements outlined above.